Return and Refund Policies

To start a return or refund, you can contact us at info@furry-friendz.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Instead of returning items you can contact us for a full refund.
Why? Because returns run counter to our emphasis on sustainability. Every return has a carbon footprint, which we do our very best to avoid.

You can always contact us for any refund or return questions at info@furry-friendz.com


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.